Trouble Connecting Your Debit Card? We're Here to Help.
At Credit Genie, your security is our top priority. If you're having trouble connecting your debit card, don’t worry — we’ve got a few steps to help you get things sorted quickly.
🔐 Double-Check Your Info
We use a trusted third-party service to verify your identity and keep your account safe. Make sure the debit card you're trying to link is connected to the same bank account you originally linked with Credit Genie. Then, head to the “Settings” menu in the Credit Genie app and try adding your card again.
Still Having Trouble?
If our system can’t validate your information, no problem — our team is ready to step in and help.
📨 Contact Our Customer Experience Team
You can reach out to us directly through the app or by visiting this link. We’ll review your case personally and get back to you as soon as possible.
We aim to respond to all inquiries within 24 hours.
💬 Need Quick Help?
Try our in-app chatbot — it’s available 24/7 and can guide you through common issues. If more help is needed, it will automatically create a support ticket for you.